Friday, 25 September 2026

Bharat Narendra Mistry & Anr. vs. M/s. Realgem Buildtech Pvt. Ltd. [DB Crown-Phase 2] - In the case of Fortune Infrastructure (supra) now known as M/s Hicon Infrastructure and Anr. Vs Trevor D'Lima & Ors. [reported (2018) 5 SCC 442], the Hon'ble Apex Court has held that when no date of possession is mentioned in the agreement, the Promoter is expected to hand over the possession within a reasonable time and the period of 3 years is held to be reasonable.

 REAT Mumbai (2024.02.15) in Bharat Narendra Mistry & Anr. vs. M/s. Realgem Buildtech Pvt. Ltd. [DB Crown-Phase 2] [ Appeal No. AT00600000053625/ 2022  In  Complaint No. CC006000000196018] held that; 

  • In the case of Fortune Infrastructure (supra) now  known as M/s Hicon Infrastructure and Anr. Vs Trevor  D'Lima & Ors. [reported (2018) 5 SCC 442], the Hon'ble Apex  Court has held that when no date of possession is mentioned in  the agreement, the Promoter is expected to hand over the possession within a reasonable time and the period of 3 years is held to be  reasonable.

  • It is therefore clear that there are no shackles or limitation  on exercise of their rights by Allottees to seek refund of amount  paid with interest once there is delay In possession. The indefeasible right of Allottees to claim interest cannot be defeated  by any reason.

  • It is worthy to note that by the Order dated 10.04.2018,  the Allottees were given liberty to file a fresh Complaint by the then Authority. Under the circumstance, we are of the view that the  present Complaint/ second Complaint is not barred by the principle of res-judicata.

  • We are of the view that if the Promoter fails to complete  the project or unable to give possession as per specified date  mentioned in the agreement for sale or in accordance with the  terms and condition of the agreement for sale, the Allottees have  unqualified right to seek relief under Section 18 of RERA.


Excerpts of the Order; 

XXXXXX
30). on consideration of the submissions advanced by the  learned counsel appearing for the respective parties, pleadings of  the parties, material placed on record and the impugned Order  following points arise for our determination and we have recorded  our findings thereupon for the reasons to follow.

Sr. No.

Points

Findings


Whether Allottees/ Appellants are entitled to refund of  amount paid with interest  under Section 18 of RERA?

In the affirmative


Whether the second Complaint  is barred by the Principle of res judicata?

In the negative


Whether impugned Order calls for interference in this Appeal?

In the affirmative


What Order?

As per final Order


REASONS
31). On scanning the pleadings of the parties reveal that it is  not in dispute that in February, 20L3, Allottees booked sub;ect  apartment in the project known aS "DB Crown" being developed  by the Promoter for a total consideration of Rs. Rs.6,67,00,900/-'  The Allottees were issued the Allotment letter titled as'Application  Form'. The terms of allotment of the subject flat are duly  enumerated in the Allotment letter dated 22.02.2013' Allottees  have made an initial payment of Rs.t,34,52,579/- and service tax  amounting to Rs.4,86,4621- to Promoter. Admittedly parties have  not executed agreement for sale. According to Appellants the  Promoter had verbally assured the Allottees that physical  possession of the subject flat would be given within a period of 3  to 4 years. Despite this, the Promoter failed to discharge his  obligation. Therefore, Allottees by their e-mail dated 20.06.2017  conveyed their intention to exit from the project and called upon  the Promoter to refund the entire amount with interest' The  Promoter did not refund the amount to Allottees. Being dissatisfied  with the conduct of the Promoter, Allottees had filed Complaint  No.CC006000000001816 under Section 18 of Act, 2016 and sought  relief of refund of amount with interest.

32). The Promoter has denied the allegations contending that  the Allottees have not produced cogent material on record to show  that there is an agreed date of possession between the parties. Therefore, the question of violation of Section 18 of RERA does not  arise. 


33).  In the absence of formal agreement executed by the  parties, the date of possession can be deciphered from any other  document such as Allotment letter, brochure, e-mail  communication, etc. A perusal of Allotment letter (Application  form) reveals that there is no mention of date of possession' Except  Allotment letter dated 22'02,20t3 there is no document to show  agreed date of possession. It is not in dispute that transaction  between the parties took place in MOFA regime At the time of  booking of the subject flat, Allottees were issued Application form dated 22,02.2013. Section 3(2Xf) of MOFA casts an obligation on  Promoter to specify in writing the date by which possession of the  flat is to be handed over and he shall handover such possession  accordingly. The opening words of Sub-Section 2 of Section 3 of  MOFA clearly indicate that the Promoter, who constructs or intends  to construct such block or building or flats, shall specify in writing  the date by which possession of flat would be handed over. It  means it was obligatory on the part of the Promoter to mention the  date of possession in the Application form at the time of bookinq  of the flat or while issuing Allotment letter or Application form, as  the case may be. Admittedly no date of possession has been  mentioned in the Application form' It means the Promoter has  violated the provisions of Section 3(2Xf) of MOFA. Promoter having  himself, failed to comply with the obligation, cannot take  advantage of his own wrong to deny that there is no agreed date  of possession,

34). In the case of Fortune Infrastructure (supra) now  known as M/s Hicon Infrastructure and Anr. Vs Trevor  D'Lima & Ors. [reported (2018) 5 SCC 442], the Hon'ble Apex  Court has held that when no date of possession is mentioned in  the agreement, the Promoter is expected to hand over the possession within a reasonable time and the period of 3 years is held to be  reasonable. In the instant case the Allottees booked a flat in  February, 2013. The Promoter issued Allotment letter (Application  form) to Allottees confirming the carpet area of the flat alongwith  payment schedule, other details and other terms and conditions  except date of possession. Therefore, in view of ratio and dictum  laid down by the Hon'ble Apex Court (supra) Promoter was  supposed to handover the possession of the flat to Allottees by  January, 2016.

35). It is specific contention of Promoter that execution of  agreement for sale is necessary for specifying the date of  possession without which no delay can be made out to attract the  provisions of Section 18 of RERA for considering relief of refund of  amount with interest. Despite several communications, the  Allottees neither responded nor executed agreement for sale  forwarded to them. The absence of registered agreement for sale  and agreed date of possession ought to invalidate a plea for relief  under Section 18 of RERA and therefore, the Appellants are not  entitled to relief of refund of amount with interest, We should not  be oblivious of the fact that RERA Act, 2016 as a welfare legislation,  has been enacted mainly to safeguard the interest of the Allottees'  Mere non-mentioning of the date of possession or non-execution  of agreement for sale cannot be allowed to operate in favour of the  Developer who, like respondent, is not responsive to the cause of  the allottees. Section 8 of MOFA and Section 18 of RERA for their  applicability do not contemplate execution of written and reqistered  agreement for sale contrary to what is envisaged under Section 4  of MOFA and under Section 13 of RERA. It has been held by the  Hon'ble Bombay High Court in the case of G. Swaminathan Vs.  Shivram Co-Operative Housing Society and Others [1983 (2)  Bom CR 54Bl that -

  •  ".....Not all sections of the Maharashtra Ownership Flats Act, however  talk about the execution of such agreements.'. There is no reference to  an agreement executed under Section 4 in Section 8 of the said Act.  Section 8 is meant to give protection to persons who have parted with  monies for the purchase of flats in the event of the Promoter not giving  them flats as promised... There is nothing in the provisions of Section 8  which would indicate that this statutory charge is conditional upon the  agreement being registered under Section 4..' Moreover, there is no  provision under the said Ad to the effect that an agreement for sale  which is not registered under Section 4 is void for all purposes."  


36).  Therefore, we are of the view that mere non-execution of  agreement for sale Allottees are not precluded from invoking  Section 18 of RERA. The provisions of Section 18 of RERA can  equally be invoked in terms of oral or formal agreement executed  by the promoter/ developer such as booking letter/ confirmation  letter/ LOA/ correspondence etc. capable of being construed as an  agreement. In the instant case as Indicated above Promoter issued  Allotment letter (Application form) to Allottees confirming carpet  area of the flat alongwith payment schedule, other details and  other terms and conditions except the date of possession which is  capable of being construed as an agreement' Under the  circumstance, we do not find substance in the contention of  Promoter/ Respondent that sans execution of the agreement for  sale and without specifying the date of possession without which  no delay can be made out to attract the provisions of Section 18  of RERA for considering relief of refund of amount' 


37).  It is not in dispute that on the date of commencement of  the RERA Act, 2016 the project was an on-going project, as a result  thereof, the Promoter registered the project with MahaRERA and  declared the date of completion of project as 30'06'2020' It is  significant to note that the Promoter did not complete the project  on the specified date and revised the proposed date of completion  of the project from time to time as 30'12'2020, 30'06'2023,  30.12.2023 and 29.L2.2024. This signifies that the Promoter has  miserably failed to adhere to his commitment and was/ is unable  to complete the project even on the revised dates of completion of  the project, The conduct of the Promoter which signifies that the  Promoter has miserably failed to give possession of the subject flat  to the Allottees within a reasonable period even though the  Allotment letter (Application form) does not expressly state out the  possession date, the period of 11 years can in no manner be  deemed as a reasonable period.

38).  Section 18 of RERA spells out the consequences, if  promoter fails to complete or is unable to give possession of the  apartment, plot or building, either in terms of agreement for sale  or to complete the project by the date specified therein, on account  of discontinuation of business as a developer either on account of  suspension or revocation of registration under the Act or for any  other reasons, the allottee/ homebuyer holds an unqualified right  to seek refund of the amount with interest at such rate as may be  prescribed in this behalf, As indicated above the Promoter has  miserably failed to handover the possession of the subject flat to  Allottees within a reasonable period more so on the revised dates,  therefore, Appellants are entitled to refund of amount with interest  under Section 18 of RERA. The ratio laid down by the Hon'ble  Supreme Court in M/s. Imperia Structures Ltd. Vs' Anil Patni  & Ors. [in Civil Appeal N0.3581-3590 of 2020] is that- 

  • "In terms of Section 18 of the RERA Act, if a promoter fails to  complete or is unable to give possession of an apartment duly  completed by the date specified in the agreement, the Promoter would  be liable, on demand to return the amount received by him in respect  of that apartment if the allottee wishes to withdraw from the Project.  Such right of an allottee is specifically made "without prejudice to any  other remedy available to him". The right so given to the allottee is  unqualified and if availed, the money deposited by the allottee has to  be refunded with interest at such rate as may be prescribed. The  proviso to Section 18(1) contemplates a situation where the allottee  does not intend to withdraw from the Proiect. In that case he is entitled  to and must be paid interest for every month of delay till the handing  over of the possession. It is upto the allottee to proceed either under  Section 18(1) or under proviso to Section 18(1). "


It is not in dispute that the Promoter by e-mail dated  05.05.2018 categorically admitted that there was complete  inactivity at the project site. It means the delay is not attributable  to the Allottees nor is the case of Promoter that the Allottees in  any way caused delay in possession,  


39). While explaining the scope of Section 18 of RERA, the  Hon'ble Supreme Court in M/s Newtech Promoter and  Developers Pvt. Ltd. V/s. State of Uttar Pradesh [2021 SCC
Online 10441 dated 11 November, 2021 held that;

  • "Para 25. The unqualified right of the allottee to seek refund  referred under Section 1B(1)(a) and Section 19(4) of the Act is  not dependent on any contingencies or stipulations thereof. It appears that the legislature has consciously provided thls right  of refund on demand as an unconditional absolute right to the  allottee, if the promoter fails to give possession of the  apartment, plot or building within the time stipulated under the  terms of the agreement regardless of unforeseen events or stay  orders of the Court/Tribuna/, which is in either way not  attributable to the allottee/home buyer, the promoter ls under  an obligation to refund the amount on demand with interest at  the rate prescribed by the State Government including  compensation in the manner provided under the Ad with the  proviso that if the allottee does not wish to withdraw from the  project, he shall be entitled for interest for the period of delay  till handing over possession at the rate prescribed."


It is therefore clear that there are no shackles or limitation  on exercise of their rights by Allottees to seek refund of amount  paid with interest once there is delay In possession. The indefeasible right of Allottees to claim interest cannot be defeated  by any reason.
 

40). The aims and objectives of RERA admittedly are heavily  titled in favour of Alloftees. However, contrary to the said  objectives, the impugned Order is seen to be titled only in favour  of the Promoter. It may be noted that despite having all the  relevant and sufficient facts placed before it, the Authority, instead  of taking the adjudication of the Complaint to its logical end by  determining there and then the entitlement of Allottees inter alia  to refund with interest under Section 18 of RERA, in case of delay  of possession, has unnecessarily and unjustifiably directed the  parties to abide by the terms and conditions of the Allotment letter/ Application form dated 22.02.2013. This approach of Authority is  contrary to the effective grievance redressal mechanism as  envisaged under the RERA Act, 2016. Such an approach defeats  the very purpose of RERA Act, 2016 and hence cannot be  accepted,


RES JUDICATA
41). The next contention of the Promoter is that the first  Complaint was dismissed by the learned Authority vide Order dated  10.04.2018 thereby rejecting the amendment application of  Appellants and also their claim under Section 18 of RERA, Act,  2016. The Order dated 10.04.2018 reveals that the Appellants were  only granted liberty to agitate the alleged grievance under Sections  11, 12 and 13 while entirely rejecting their case under Section 18  of RERA. Appellants have not challenged this Order. Therefore, this  Order has attained finality. Therefore, the subsequent/ second  Complaint filed by Appellants seeking same reliefs under Section 18 of RERA Act, 2016 is barred by res judicata. We do not find  substance in the said submissions.

42). It is significant to note that while dismissing the former  Complaint the learned Authority had observed in the impugned  Order that conversion of Complaint filed under Section 18 into  Sections 11, 12 and 13 of RERA Act, will amount to change in  nature of the proceedings therefore, it is desirable to dismiss the  Complaint and allow the Complainants to file another Complaint in  a proper form. This signifies that the former Complaint was not  decided on merits. The former Complaint was filed initially under  Section 18 of RERA for refund of amount with interest. The learned  Authority had dismissed the Complaint only on technical grounds  and matter in issue in the former Complaint was not heard and  decided on merits by the then Authority. The Order dated  10.04.2018 is silent on the point of entitlement or disentitlement  of Allottees to claim relief under Section 18 of RERA' This itself is  sufficient to show that the matter in issue in the former Complaint  was not heard and decided on merits by the then Authority.


43). There is one more reason as to why we have arrived at a unhesitating conclusion that subsequent i.e. the present Complaint  is not barred by the principle of res judicata. The e-mail communications produced on record by Promoter reveal that the  Promoter was insisting Allottees to execute the agreement for sale'  One of the e-mails of the Promoter discloses that there was  discussion between the parties on this issue. Besides, the Promoter  had also offered/ proposed alternative accommodation at a lower  price range to Allottees. The Promoter had given an opportunity to  Allottees to accept its offer. Under the circumstance, the Allottees  had two options either to exit from the project and seek refund of  amount or to opt to accept the offer, The e-mall communications  clearly indicate that after negotiations, no fruitful solution had been  worked out. The offer of the Promoter was not accepted by the  Allottees and they stick up to their stand to exit from the project.  These eventualities created or gave rise to new cause of action to  Allottees to file a fresh Complaint.


44). It is worthy to note that by the Order dated 10,04.2018,  the Allottees were given liberty to file a fresh Complaint by the then  Authority. Under the circumstance, we are of the view that the  present Complaint/ second Complaint is not barred by the principle  of resjudicata.  


45). We are of the view that if the Promoter fails to complete  the project or unable to give possession as per specified date  mentioned in the agreement for sale or in accordance with the  terms and condition of the agreement for sale, the Allottees have  unqualified right to seek relief under Section 18 of RERA. However,  if Promoter revised the date of possession and again assured the  Allottees to handover the possession of flat on the revised date  then the Allottees have two options, Allottees can give an  opportunity to the Promoter to complete the project on the revised  date or to seek reliefs as contemplated under Section 18 of RERA Act, 2016. If Allottees exercise first option and give opportunity to  Promoter to complete the project on the revised date and on failure  of Promoter to handover the possession on the revised date, then  Allottees will have recurring cause of action to file Complaint and  seek relief under Section 18 of RERA.

46). We would like to reiterate that it is not in dispute that on  the date of commencement of RERA Act, 2016 the subject project  was an on-going project, therefore Promoter registered the project  with MahaRERA and declared the date of completion of project as  30.06.2020. However, the Promoter had failed to complete the  project on the said date and again revised the dates for completion  of the project from time to time as 31.12.2022, 30.06.2023,  30.12.2023 and 29.12.2024. Therefore, it can be said that the  second Complaint is based on a new cause of action/ recurring cause  of action. Therefore, by any stretch of imagination it cannot be said  that the second Complaint i.e. present Complaint is barred by the  principle of res judicata.

APPROBATE AND REPROBATE
47). It is specific contention of Promoter that the first  Complaint was filed under Section 18 of RERA seeking relief of  refund of amount with interest. During the pendency of the first  Complaint, the Allottees had filed application for amendment  seeking reliefs under Sections 11, 12 and 13 of RERA. Section 13  of RERA is for execution of agreement for sale, therefore, the party  cannot be permitted to "blow hot-blow cold" where one knowingly  accepts the benefits of a contract/ or conveyance or of an order,  he is estopped from denying the validity of or the binding effect of  such contract, or conveyance or order upon himself. Allottees on  one hand seek to execute the agreement for sale and on the other  hand wants to exit from the project. This clear shifting stance by  the Allottees during the pendency of the first Complaint, shows that  the Allottees have abandoned their claim for refund with interest.  The Appellants have to elect either to claim relief under Section 18  or to claim relief under Section 13 of RERA. Appellants cannot be  permitted to approbate or reprobate' We do not find substance in  the said contention of the Promoter.

48). A perusal of Application filed by Allottees in the former  Complaint for amendment of Complaint reveals that no concession  as alleged by Promoter was made by the Allottees. The Application  nowhere discloses that the Allottees had abandoned their claim of  refund of amount with interest as contemplated under Section 18  of RERA. It is seen from the Application for amendment that the  Allottees were under bonafide impression that their claim would  not be sustainable in the absence of agreement for sale under  Section 18 of the Act, 2016 and on advice of Advocate, they had  moved Application for amendment of Complaint. We are of the  view that the party can seek two-fold reliefs in alternative form.

49). Learned Advocate Mr. Abir Patel for Promoter has  poignantly submitted that e-mail communications between the  parties indicate that Appellants were ready for execution of  agreement for sale and at the same time they were claiming refund  with interest. The Appellants have to elect either to get execution  of agreement for sale or to claim relief under Section 18 of RERA.  Therefore, Appellants cannot be permitted to approbate or  reprobate. We do not find substance in the said contention of the   learned Counsel appearing for Promoter. The e-mail  communications placed on record by the parties clearly Indicate  that since inception Appellants were asking Promoter for refund of  amount with interest. As indicated above, Promoter had offered  alternative accommodation at a lower price range to Allottees. It  means/ the Promoter had given an opportunity to Allottees to  accept its offer however, it is evident that the Allottees did not  accept this offer of the Promoter and they were insisting the  Promoter to refund amount with interest. Apart from this, in the  captioned Complaint, Allottees have not asked for two-fold reliefs,  they have asked only relief of refund of amount with interest.  Under the circumstances, we are of the view that there is no merit  in the contention of the Promoter.  


50). For the foregoing reasons, we have come to the  conclusion that the Promoter has failed to adhere to his obligation  in handing over the possession of the subject flat within the  reasonable period, Therefore, the Allottees are entitled to refund  of amount with interest under Section 18 of RERA. The transaction  in the instant case is governed by the RERA Act, 2016. It cannot  be ignored that the objective of RERA is to protect the interest of  consumers. So, whatever amount is paid by homebuyers to the  Promoter should be refunded to the homebuyers on their  withdrawal from the project. It is to be noted that Regulations are  framed to carry out the purpose of the Act. Regulation 39 of  Maharashtra Real Estate Regulatory Authority (General)  Regulation, 2017 speaks about saving of inherent powers of the  Authority. It reads as under;

  •  'Nothing in the Regulations shalt be deemed to limit or otherwise affect  the inherent power of the Authority to make such orders as may be  necessary for meeting the ends of justice or to prevent the abuse of the  process of the Authority".


Similarly, Regulation 25 of Maharashtra Real Estate Appellate  Tribunal, 2019 speaks about saving of inherent powers of the  Tribunal;

  •  '25(1) Nothing in these Regulations shall be deemed to limit or otherwise  affect the inherent power of the Tribunal to make such orders as may  be necessary for meeting the ends of justice or to prevent the abuse of  the process of the Tribunal."


It means the Regulatory Authority as well as the Appellate  Tribunal have inherent powers under the Regulations framed under  RERA Act, 2016 to pass such Orders which are necessary to meet  the ends of justice. In exercise of powers thereof and in the interest  of justice it is desirable to direct the Promoter to refund the total  amount paid by Allottees with interest accordingly.

51). There is no express provision in RERA Act, 2016 by which  the Promoter is entitled to forfeit earnest amount or part thereof  in the event of cancellation of booking by allottee. The Act is silent  on the point of liquidate deduction, forfeiture of amount, etc. if  allottee suo moto for whatsoever reason cancels the booking. In  view of the above observations, we are of the view that it is  improper on the part of Promoter to forfeit the amount paid by  Allottees as per the terms of Application form. Allottees are entitled  to refund of entire amount with interest. Therefore, the impugned  Order is not sustainable in the eyes of law and deserves to be set  aside. Consequently, we proceed to pass the following Order.

ORDER

  • 1. Appeal 4T00600000005362512022 is partly allowed.

  • 2. The impugned Order dated 29th December,202l passed in  Complaint N0.CC006000000196018 is set aside,

  • 3, The Respondent/ Promoter is directed to refund an amount  of Rs.1,39,39,041i- paid by the Allottees/ Appellants with  interest at the rate 2% above as per the SBI's Marginal Cost  Lending Rate (MCLR) from the dates of payment of the said  amount till realization of the entire amount'

  • 4. The charge of the amount shall remain on the respective  flat till realisation of the above amount'

  • 5. The Respondent/ Promoter is directed to pay cost of  Rs.20,000/- to the Appellants/ Allottees'  

  • 6, Copy of this Order be communicated to the Authority and  the respective parties as per Section 44(4) of RERA' 2016'

-------------------------------------


Thursday, 24 September 2026

Mrs. Shashi Rastogi etc. vs. S. S. Group Pvt. Ltd - In this way, having been filed within 3 years from the date of order of the Authority, I do not think that present complaint is unreasonably delayed, particularly, seeing the circumstances of complaints, as noted above. No reason to dismiss the complaint on this ground.

 RERA Haryana (2026.09.11) in Mrs. Shashi Rastogi etc. vs. S. S. Group Pvt. Ltd [Complaint No. 2934 of 2025] held that; 

  • Again, no time   limit has been prescribed by Act of 2016, to file a complaint seeking  compensation.

  • As  mentioned above, complainants approached the Authority seeking refund  of their amount and said complaint was decided by the Authority on  04.10.2022 and present was filed on 12.06.2025. The complainants had  sought compensation from the Authority in said complaint but the  Authority observed that complainants can approach the Adjudicating Officer,  if they want relief of compensation.

  • In this way, having been filed within 3 years  from the date of order of the Authority, I do not think that present  complaint is unreasonably delayed, particularly, seeing the circumstances  of complaints, as noted above. No reason to dismiss the complaint on this  ground. 

  • Section 72 of The Act of 2016 provides following factors to be  taken into account by the Adjudicating Officer, in adjudging quantum of  compensation: - 

(a) the amount of disproportionate gain or unfair advantage,  wherever quantifiable, made as a result of the default; 

(b) the amount of loss caused as a result of the default; 

(c) the repetitive nature of the default; 

(d) such other factors which the adjudicating officer considers necessary to the case in furtherance of justice.


Excerpts of the Order; 

This is a complaint filed by Mrs. Shashi Rastogi and Colonel  Rajendra Kumar Rastogi, (allottees) under section 31 read with section 71  of The Real Estate (Regulation and Development) Act, 2016 (in brief The  Act of 2016), against M/s SS Group Pvt. Limited (promoter/developer).  


# 2. Briefly stated, according to the complainants, they  (complainants) entered into a contractual agreement with respondent for  the booking of a flat (Unit no. 12B, 12th Floor, Tower-1) in the project "The  Leaf," situated at Sector 84-85, Gurugram. Despite their compliance with  all obligations, including timely payments, the project faced significant delays beyond reasonable timelines. Due to the prolonged delay and the failure of the builder to complete the project within the stipulated timeframe, they were compelled to request for cancellation of their booking and sought a refund of the payments made, along with interest.  Despite their repeated requests, personal visits and telephonic  communication, the builder adamantly refused to comply with their  legitimate demands. 


# 3. That they (complainants) lodged a complaint (No. RERA-GRG- 1619-2019) before the Haryana Real Estate Regulatory Authority, Gurgaon. The Authority passed an order dated 04.10.2022, mandating the builder to refund the entire amount of Rs.39,38,001/- along with prescribe rate of interest @ 10% per annum from the date of each payment till the actual date of refund of the deposited amount as per provisions of section 18 (1) of the Act read with rule 15 of the Rules 2017. However, despite the legally binding order, the builder has obstinately disregarded their obligation to refund the amount due. 


# 4. That after waiting for about two years from the date of the  order dated 04.10.2022 they filed a petition (RERA-GRG-685-2024) in  2024 seeking execution of the aforementioned order. However, the builder  continued to exhibit non-compliance, further aggravating their mental  anguish and financial distress. In the interim period, respondent filed appeals in H-REAT, Chandigarh, without informing them. It has now been over ten years since they requested the builders to refund their hard- earned money, yet justice remains elusive and they remained derived of their rightful dues. 


# 5. That unfortunately, during the ongoing protracted legal proceedings, he (complainant no. 2) was diagnosed with cancer of the urinary bladder in the year 2021. The treatment is still in progress due to which he feels severely weak. It becomes difficult for him to pursue the legal proceedings in Gurugram and Chandigarh. The flat allotted to them (complainants) has already been sold to another customer by the builder with still higher margin of profit. The builder/respondent got his ill-gotten money invested along with huge profit margin. But he is still illegally holding back his hard-earned money. 


# 6. Citing facts as mentioned above, the complainants prayed for following compensations: 

  • (a) Losses due to rental income @ 50000/- per month from the year 2016 to 2025 (Possession of the flat was due in the year 2015) for 15 years- 50000 x 10 x 12 = Rs.60,000,00/-; 

  • (b) Additional accumulated difference between compounded interest @ 10% per annum and simple interest @ 10% from the year 2016 to 2025 for 10 years on the principal amount due to non-compliance of the order of Hon'ble HRERA Court dated 04.10.2022 Rs.1,03,74,969.84/- Rounded to Rs.1,03,75,000/-; - 

  • (c) To award compensation amounting to Rs.2,00,00,000/- (Rs. Two Crores) for the mental agony and harassment, caused for the last 10 years due to the builder's persistent non- compliance with the HRERA order; 

  • (d) Appreciation of flat @ 10% per annum in real estate in Gurgaon - 10 Lacs per annum x 10 = Rs.1,00,00,000/- (Rs. One Crores); 

  • (e) Compensation for the cost of litigation for the last 7 years  Rs.5,00,000/- (Rs. Five Lacs); 

  • (f) To pass such other order as it may deem fit. 


# 7. The respondent contested the claim of complainant by filing at  written reply. It (respondent) denied all the averments, submissions and  contentions raised by the complainants. It is averred that the instant  complaint is not maintainable in the eyes of the law and is devoid of  merits. It is fit to be dismissed in limine.. 


# 8.  That the complaint is liable to be dismissed on the ground.  that the complainants are levying baseless allegations against the Hon'ble  Chairperson of the Appellate Tribunal. The complaint is barred by the law  of limitation. No satisfaction of ingredients as mentioned under section 72  of The Act of 2016 for being eligible for grant of compensation. No.  evidence/proof with respect to the payment of litigation cost and alleged  mental agony, harassment caused to the complainants etc. The  complainants are not entitled to claim financial loss, loss of rental value,  damages, appreciation in property etc. under the scheme of the Act of  2016. 


# 9.  Contending all this, the respondent prayed to dismiss the complaint.


# 10. Both parties filed affidavits in support of their claims. I have heard complainant Rajendra Kumar Rastogi (in person) and learned counsel appearing on behalf of respondent and perused the record on file. 


# 11. Factual matrix i.e. allotment of flat (Unit 7C) in the project developed by the respondent i.e. The Leaf, situated at Sector 84-85, Gurugram and out of total sale consideration they (complainants) paid Rs.39,38,001/-, are not disputed on behalf of respondent. Admittedly,  present complainants filed a complaint before the Authority i.e. Complaint No. 1619 of 2019, which was allowed by the Authority vide order dated  04.10.2022. The respondent/promoter has been directed to refund the  entire amount of Rs.39,38,001/- paid by the complainants along with  interest @ 10% per annum from the date of each payment till the actual  date of refund of the deposited amount. 


# 12.  While deciding said complaint, the Authority noted that due  date of possession as per agreement for sale between the parties was  24.09.2016 and there remained delay of 2 years 7 months and 12 days on  the date of filing of complaint. Observing that the complainants sought  refund of their amount prior to due date of completion of project i.e.  24.09.2016, the Authority found fault with the respondent and allowed  refund of amount along with interest as stated above. It was observed by the Authority that the complainants had been making efforts for refund of  the paid-up amount due to medical exigencies and the construction of the  project was not going as per schedule viz-a-vis the payments received by  the respondent. Even as per clause 9.2 of model buyers' agreement, the  complainants were right in stopping further payments against the allotted 

unit. 


# 13. The respondent challenged even maintainability of the present  complaint alleging that same is highly time barred. According to it  (respondent), complaint is barred by law of limitation being delayed by  approximately 10 years from the date of default and over 8 years and 8  months from the possession deadline. All these allegations are refuted by  the complainant (Col. Rajendra Kumar Rastogi). According to the latter, he  as well as his wife (Mrs. Shashi Rastogi), both are senior citizens, aged  about 70 years. He (complainant Col. Rajendra Kumar Rastogi) is suffering  with cancer, for which he has been undergoing treatment. Again, no time   limit has been prescribed by Act of 2016, to file a complaint seeking  compensation. 


# 14.   I find weight in aforesaid submissions of the complainant. No  time period has been prescribed by Act of 2016 within which a complaint  seeking compensation can be filed. Public policy requires that a case,  (complaint or civil) suit should be filed within reasonable time. As  mentioned above, complainants approached the Authority seeking refund  of their amount and said complaint was decided by the Authority on  04.10.2022 and present was filed on 12.06.2025. The complainants had  sought compensation from the Authority in said complaint but the  Authority observed that complainants can approach the Adjudicating Officer,  if they want relief of compensation. In this way, having been filed within 3 years  from the date of order of the Authority, I do not think that present  complaint is unreasonably delayed, particularly, seeing the circumstances  of complaints, as noted above. No reason to dismiss the complaint on this  ground. 


# 15. It is further plea of learned counsel for respondent that when  Authority has already allowed interest on the amount to be refunded to  the complainants, no further compensation can be awarded by the A.O. In  his opinion, payment of interest is nothing but to compensate the  complainants. 


# 16. Perhaps learned counsel has misconstrued the provision of  law. According to Section 18 (1) of The Act of 2016, when promoter fails to  complete the project/unit in agreed time and the allottee intends to  withdraw from the project, the promoter is liable to refund the interest  along with interest as well as compensation. When Authority has allowed  refund of amount along with interest, same does not bar an allottee from  claiming further compensation. Complainants are thus entitled for  compensation, as the Authority has found fault with the respondent for  delay in completion of project/unit of complainants. Said findings have  been upheld by the Appellate Tribunal. 


# 17. Section 72 of The Act of 2016 provides following factors to be  taken into account by the Adjudicating Officer, in adjudging quantum of  compensation: - 

  • (a) the amount of disproportionate gain or unfair advantage,  wherever quantifiable, made as a result of the default; 

  • (b) the amount of loss caused as a result of the default; 

  • (c) the repetitive nature of the default; 

  • (d) such other factors which the adjudicating officer considers necessary to the case in furtherance of justice. 


# 18. Complainant (Colonel Rajendra Kumar Rastogi) submits that  he has been suffering with Cancer. Having no other sufficient means, he  required money for his treatment. They (complainants) were fed up with  the respondent for not completing construction of their dream unit within  agreed time but the respondent despite their requests again and again did  not refund their amount. According to him (complainant Colonel Rajendra  Kumar Rastogi), if respondent had delivered possession in time, unit  allotted to them (complainants) would have appreciated at-least 10% p.a.  which could have resulted in lots of profit to them (complainants). The  complainants have prayed for a compensation of Rs. One crore, due to loss  of appreciation in the price. 


# 19. However, complainants did not adduce any conclusive  evidence to prove their claim that the price of their flat would have  appreciated 10% per annum. When complainants are found entitled for  compensation, their case cannot be thrown away, for want of conclusive  evidence. This forum is obliged to adjudge amount of compensation  keeping in mind factors as provided in Section 72 of The Act of 2016 as  well as facts and circumstances of the case. 


# 20. The plea of complainants that after order of refund passed by  the Authority, the respondent sold unit in question to someone else and  that on higher price, is not controverted on behalf of respondent.  Evidently, prices of residential houses have been appreciated substantially.  All this caused gains to the respondent and consequential loss to the  complainants. According to google (AI Overview), residential property  prices in Sector 84 and 85 of Gurgaon experienced a relatively flat to  modest growth phase between May 2015 and 2019, followed by a steady  upward trend leading up to October 2022 as infrastructure like the  Dwarka Expressway progressed. Property values in new Gurgaon sectors  (including 84 and 85) remained largely range-bound, averaging around  Rs.4,500 to Rs.5,500 per square foot, due to an oversupply of residential  inventory and delayed infrastructure. It shows growth of 22.2%.  


# 21. No evidence is adduced in this case to verify as till when, the  complainants had paid Rs.39,38,001/- to the respondent. It has been noted  by the Appellate Tribunal while deciding appeal filed by present  respondent that last payment was made by the allottees way back in the  year 2015 (27.05.2015) and the Authority allowed refund of the amount  vide order dated 04.10.2022. Therefore, period from May, 2015 to October, 2022 is taken into account, to assess the appreciation in prices of  residential houses in the area, where unit in question is situated.  Admittedly complainants had paid a sum of Rs.39,38,001/-. 22.2% of  which comes to Rs.8,74,236/-. The complainants are thus allowed a  compensation of Rs,8,74,000/- (rounded up), to be paid by the  respondent. 


# 22. Apparently, when complainants paid substantial amount of  sale consideration but did not receive possession of their dream unit, it  caused mental agony and harassment to them. Same are allowed a sum of  Rs.2,00,000/- on this count. Compensation in the name of mental agony  and harassment, amounting to Rs.2,00,00,000/- appears highly excessive. 


# 23. Similarly, compensation in the name of litigation expenses.  amounting to Rs.5,00,000/- is excessive. No court fee is required to be paid  to the Authority while filing such a complaint. Although, complainant no. 1  was represented by her husband Colonel Rajendra Kumar, complainant no.  2, during proceedings of the case and he pursued this case personally, even  then according to him, he had consulted some advocates as how to draft  the complaint or to contest it. Considering all this, complainants are  allowed a sum of Rs.50,000/- as cost of litigation. 


# 24.  The complaint is thus allowed. The respondent is directed to  pay amounts of compensation detailed above, along with interest at rate of  11% per annum from the date of this order, till realization of amounts.  File be consigned to the record room. 


# 25.  Announced in open court today i.e. on 11.09.2026. 

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Wednesday, 23 September 2026

Anuj Kumar Parmar vs Shivaay MNAffordable Homes - Mere execution of a sale deed in favour of the complainant that too without handing over of the possession does not absolve the promoter of their statutory liabilities.

 RERA Rajasthan (2026.09.10) in Anuj Kumar Parmar  vs Shivaay Affordable Homes [Complaint No. RAJ-RERA-C-N-2025-8483] held that; 

  • Mere execution of a sale deed in favour of the complainant that too without handing over of the possession does not absolve the promoter of their statutory liabilities. Since the project remains under ‘LAPSED’ category and in absence of any further extensions since the year 2023, it is established that there has been an inordinate delay in completion of the project. Hence, the complainant is entitled to seek interest for the delay period under Section 18 of the Act from the expected date of handing over possession i.e. 31.03.2023 until physical possession is handed over to him.


Excerpts of the Order; 

# 1. This complaint has been instituted under Section 31 of the Real Estate (Regulation and Development) Act, 2016 (hereinafter referred to as ‘the Act’) with regard to the project,“Gulmohar Park”, registered with the Authority bearing registration no. RAJ/P/2017/187, with initial completion date 31.03.2021.


# 2. The complainant booked a flat with the respondent’s scheme and made an advance booking payment of Rs. 51,000/- on 30.11.2021. After receiving a total sum of Rs. 2,39,500/- from the complainant, the respondent executed an agreement for sale dated 26.07.2022 for the flat no. A-801 on 8th Floor for a total sale consideration of Rs. 23,95,000/- with promise to hand over possession by 31.03.2023 as per clause 6.1 of the agreement for sale. The complainant availed a home loan of Rs. 20,00,000/- from HDFC Bank wherein the bank was required to disburse the loan amount directly to the respondent as per construction linked payment plan. The complainant further took an Insurance Premium Funding from HDFC Bank of Rs. 1,09,448/- in order to secure the loan sanctioned by HDFC Bank. The complainant made regular payment and till 29.05.2025 had paid Rs. 23,95,000/-. The complainant regularly raised concern about inordinate delay in the handing over of the possession of the flat. The respondent on 12.05.2025 compelled the complainant to deposit entire consideration amount. As the complainant was in dire need of getting timely possession, he paid the entire amount. The complainant was compelled to execute the sale deed and to secure his interest, executed the sale deed on 02.06.2025 for the said unit, whereas respondent had not availed completion/occupancy certificate for the project on that date. The unit is not in a habitable condition, project is under ‘LAPSED’ category and the respondent has taken two extensions. Thus, the complainant failed to take physical possession of the unit till date. Hence, the complainant sought prayer of the respondent to be directed to complete the remaining development works and pay interest on the entire deposited amount from expected date of possession till actual date of handing over possession after obtaining occupancy certificate.


# 3. The respondent filed reply that the present complaint has been filed as an afterthought with the sole purposes of gaining undue advantage by harassing and pressurizing the respondent to succumb to the unreasonable demands and claims. The completion date provided was not absolute/fixed in nature and it was expressly conditional, subject to force majeure events and other unavoidable circumstances beyond the control of the respondent. The respondent after being fully satisfied with the project site and thereafter executed an agreement to sell. A registered sale deed in favour of the complainant was executed on 02.06.2025. The delay in the completion of project was on account of force majeure reasons such as non-availability of raw materials, delay in payment by allottees, imposition of new government policies, etc. which were beyond the control of the respondent. All the amenities and facilities as promised in the brochure by the respondent are completed and all internal development work on the site is near completion stages in accordance with the approved building plans. Since, the possession of the unit has already been transferred in favour of the complainant, thus, the respondent prayed for dismissal of the present complaint.


# 4. During final arguments, learned counsel for complainant argued similar contentions and raised similar submissions as pleaded in the complaint. It was submitted that the said project is in the ‘LAPSED’ category and no completion/occupancy certificate has been obtained by the respondent till date. The respondent has failed to complete the amenities/facilities promised at the time of booking and has miserably failed to complete the project within stipulated timelines. Hence, the complainant is entitled to seek interest on the entire deposited amount from expected date of handing over possession till the obtaining of valid occupancy certificate.


# 5. Learned counsel for respondent averred similar pleadings and contentions as already raised in the reply to the complaint. It was argued that no payment was received from the complainant during the crucial stages of project completion from the year 2023 to 2025 which has led to inordinate delay in the construction work. The issues pertaining to structural defects/compensation are not maintainable before the Authority and the complainant must approach the learned Adjudicating Officer for such grievances. Hence, the respondent prayed for dismissal of the present complaint.


# 6. Heard and perused the record.

# 7. The status of said project on the official website of the Authority is verified by the Law Researcher. The project is currently marked under the “LAPSED” category. Total 3 extensions were sought by the respondent promoter till  24.12.2025. Quarterly Progress Reports (QPRs) were filed by the respondent promoter till January to March, 2023 showing that 84% of the work is completed (as per R-2 Engineer’s Certificate). Annual Progress Reports (APRs) have been filed for said project till 2022-23. The said project status on the official website of the Authority is taken in judicial notice by the Authority.


# 8. Observations & Conclusion:

An agreement for sale dated 26.07.2022 executed between the parties for Unit No. A-801, the total consideration of the unit of Rs. 23,95,000/- and full payment by the complainant is on record and also admitted by the respondent. The complainant has paid 100% of the sale consideration by 29.05.2025. As per Clause 6.1 read with Part-I of Schedule G of the agreement for sale, the respondent-promoter was contractually bound to hand over physical possession of the unit to the complainant along with all promised facilities and amenities till 31.03.2023. Though, the sale deed was executed on 02.06.2025, the issue of handover of possession is under dispute. The project, "Gulmohar Park" is presently falling under the category of "LAPSED" on web portal of the Authority and the respondent has failed to avail any extensions from the Authority since December, 2025. Till date completion  certificate/occupancy certificate is neither available on record nor on web portal of the Authority. Whereas, the respondent/promoter has executed a sale deed in favor of the complainant on 02.06.2025 without obtaining a valid Completion Certificate/Occupancy Certificate (CC/OC) from the competent authority. The complainant has claimed that several structural defects are persisting in the project and several amenities/facilities as promised by the promoter are still incomplete. The clause 1 on page 4 of the sale deed mentioned that the promoter has handed over the vacant physical possession of the demised premises under sale to the allottee. Whereas clause 27 on page 9 of this deed mention that the allottee is agreed for registry and after 45 days of registry, promoter will handover possession. These both are contradictory but, the claim of the complainant that he has not been given possession is not specifically rebutted by the respondent. The project is not yet complete as the respondent in its reply at para 21 & 22 has admitted that project completion work is in progress, internal development work on site is almost near completion in all respect in accordance with the approved building plans. The respondent had admitted delay in completion of the project but, cited reasons that the delay in project completion was due to force majeure events such as raw material shortages, policy changes, alleged default in payments by allottees etc. The respondent has not availed any extension on account of any these reasons. Thus, this argument for delay is not justified. Mere execution of a sale deed in favour of the complainant that too without handing over of the possession does not absolve the promoter of their statutory liabilities. Since the project remains under ‘LAPSED’ category and in absence of any further extensions since the year 2023, it is established that there has been an inordinate delay in completion of the project. Hence, the complainant is entitled to seek interest for the delay period under Section 18 of the Act from the expected date of handing over possession i.e. 31.03.2023 until physical possession is handed over to him.


# 9. In view of the foregoing observations and findings, present complaint is allowed with following directions:-

  • i) The respondent is directed to hand over possession and also pay interest @ 10.80% i.e. Highest SBI MCLR 8.80%+2.00% on the deposited amount of Rs. 23,95,000/- from 01.04.2023 till date of this order i.e. 10.09.2026 and thereafter from 11.09.2026 till obtaining of occupancy certificate. The accrued interest is payable as under:-

  • ii) The interest of Rs. 8,91,491/- is worked out from 01.04.2023 to date of this order i.e. 10.09.2026, which is payable to the complainant within 45 days of this order. 

  • iii) Remaining interest amount as accrued from 11.09.2026 till handing over the physical possession shall also be paid to the complainant.


# 10. Compliance of the order shall be made within 45 days of the uploading of this order on the official webpage of the Authority.


# 11. There shall be no order as to costs.


# 12. The order will be uploaded on the webpage of the Authority. Copy of order will be sent to concerned parties and place in the file.


# 13. This complaint stands disposed of with the abovementioned directions and now removed from the cause list of the Authority. The case file be consigned to records, after due compliance.

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